Clik here to view.
Amazingly SHOCKING Customer Experience Story: Ritz-Carlton does it Again!
“Go the extra mile, it is never crowded” In our Amazingly Shocking Customer Experience Story series, we have shared incredible stories from around the world – stories that highlight how simple things...
View ArticleClik here to view.
Uncovering the HIDDEN role of EMOTIONS in Customer Experience Management
Written by Sonal Jaiswal | Evangelist, Customer Guru “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou The world...
View ArticleClik here to view.
How to deliver EXCEPTIONAL Customer Experience in E-commerce Returns
Written by Vivek Jaiswal | Co-founder, Customer Guru How Flipkart replaced a faulty television with Customer Delight Online retailers brought to us a luxury that none of us thought existed – shopping...
View ArticleClik here to view.
How to Handle Negative Feedback? Here is a Simple 5 step Approach
Written by Kushal Dev | Co-founder, Customer Guru Even the most loutish negative feedback from a customer should be utilised as an opportunity to improve your customer service; pinpoint the problem...
View ArticleClik here to view.
7 New-age Customer Service Channels That Can Vastly Improve Your Customers’...
Customer Service channels have significantly evolved over the past few decades. No more do customers have to depend on those customer service representatives; or those endless calls, transferred...
View ArticleClik here to view.
The NEVER Before Disclosed 5 Reasons of BAD Customer Experience: How Can You...
Written by Vivek Jaiswal | Co-founder, Customer Guru Customer experience can be a defining factor for a lot of companies today. More and more companies compete to satisfy their customers as much as...
View ArticleClik here to view.
4 Hard-hitting Reasons Why Customers Think that Companies Don’t Care about...
Written by Sonal Jaiswal | Evangelist, Customer Guru How many times have you heard a friend or relative say “I had a terrible experience with [a company or brand]?” Well remember that news of bad...
View ArticleClik here to view.
How to Unbury Yourself Out of Negative Customer Reviews
Written by Vivek Jaiswal | Co-founder, Customer Guru If you are like most people, you will head online to do a bit of research before you make a purchase from any company. At the end of the day you...
View ArticleClik here to view.
The Ultimate Guide to Customer Experience, Lesson 1: What would the dog do?
What can we learn about great customer experience from a dog? Do you have a dog? Even if you haven’t you will still be able to picture this next scene. You come home from work, you’re tired, hungry,...
View ArticleClik here to view.
The Ultimate Guide to Customer Experience, Lesson 2: Do you make it easy?
Have you thought about how hard it is for your customers to interact with your business? Last time we shared the importance of providing a “Warm Welcome” and being more like a “Dog” during the early,...
View ArticleClik here to view.
Amazingly SHOCKING Customer Experience Story: Ritz-Carlton does it Again!
“Go the extra mile, it is never crowded” In our Amazingly Shocking Customer Experience Story series, we have shared incredible stories from around the world – stories that highlight how simple things...
View ArticleClik here to view.
Uncovering the HIDDEN role of EMOTIONS in Customer Experience Management
Written by Sonal Jaiswal | Evangelist, Customer Guru “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou The world...
View ArticleClik here to view.
How to deliver EXCEPTIONAL Customer Experience in E-commerce Returns
Written by Vivek Jaiswal | Co-founder, Customer Guru How Flipkart replaced a faulty television to Delight a customer Online retailers brought to us a luxury that none of us thought existed – shopping...
View ArticleClik here to view.
How to Handle Negative Feedback? Here is a Simple 5 step Approach
Written by Kushal Dev | Co-founder, Customer Guru Even the most negative feedback from a customer should be utilized as an opportunity to improve your customer service, pinpoint the problem area, and...
View ArticleClik here to view.
7 New-age Customer Service Channels That Can Vastly Improve Your Customers’...
Customer Service channels have significantly evolved over the past few decades. No more do customers have to depend on those customer service representatives, or those endless calls transferred...
View ArticleClik here to view.
The NEVER Before Disclosed 5 Reasons of BAD Customer Experience: How Can You...
Written by Vivek Jaiswal | Co-founder, Customer Guru Customer experience can be a defining factor for a lot of companies today. More and more companies compete to satisfy their customers as much as...
View ArticleClik here to view.
4 Hard-hitting Reasons Why Customers Think that Companies Don’t Care about...
Written by Sonal Jaiswal | Evangelist, Customer Guru How many times have you heard a friend or relative say “I had a terrible experience with [a company or brand]?” Well remember that news of bad...
View ArticleClik here to view.
How to Unbury Yourself Out of Negative Customer Reviews
Written by Vivek Jaiswal | Co-founder, Customer Guru If you are like most people, you will head online to do a bit of research before you make a purchase from any company. At the end of the day, you...
View ArticleClik here to view.
The Ultimate Guide to Customer Experience, Lesson 1: What would the dog do?
What can we learn about great customer experience from a dog? Do you have a dog? Even if you haven’t you will still be able to picture this next scene. You come home from work, you’re tired, hungry,...
View ArticleClik here to view.
The Ultimate Guide to Customer Experience, Lesson 2: Do you make it easy?
Have you thought about how hard it is for your customers to interact with your business? Last time we shared the importance of providing a “Warm Welcome” and being more like a “Dog” during the early,...
View Article
